General FAQs
What area(s) do you cover in East Anglia?
South Norfolk and North Suffolk. Please call or email GWS Doors directly to discuss whether I work in your area.
What should I do if I have a problem with a door which was installed by GWS Doors?
Contact GWS Doors directly via email or phone.
How long does it take to fit a door? Do I need to book the whole day off of work?
Great news; you won’t need to book the whole day off of work! We always arrange our installations at a mutually convenient time for you.
What Covid-19 procedures do you follow when installing doors in Norfolk & Suffolk?
Covid-safety is extremely important to us and we are doing everything we can to protect our customers and team. If you have any concerns, please email or call us and we can discuss those with you further.
Do you offer payment plans?
No. We only accept payment on completion via BACs.
What kind of cover, insurance, and guarantees do you offer for doors?
After your installation is completed, you will receive a 10-year guarantee from GWS Doors and an insurance-backed guarantee to cover you in the event GWS Doors ceases trading.
Have another question that’s not been answered?
Get in touch and we’ll be more than happy to discuss your query with you.
Door FAQs
How should I look after my door once it has been installed?
For the door, wash down with warm soapy and for the frame, use a PVCU cream cleaner. Lubricate locks with white lithium grease.
Can we have a security chain and/or a keyless entry system (Yale) fitted to the door?
Yes. Both door chains and Yale keyless entry systems can be fitted.
Do you offer repairs for existing doors in Norfolk & Suffolk that weren’t installed by GWS Doors?
Yes. We can make repairs and/or adjustments to existing doors.
If I buy my own door, will you fit it for me?
Yes. We can fit your door for you although we recommend you call to arrange a chargeable survey.
Do you offer a supply-only service for domestic and commercial properties in Norfolk & Suffolk?
Yes.
I have a window attached to my door, can you replace that at the same time?
Yes. It can be changed at the same time which gives the opportunity to upgrade to safety glass if required. If a window is within 300 of a door any replacement must meet building regulations (correct glass in the correct place).
Can you change a window into a doorway?
We are permitted, under regulations, to remove the brickwork from below a window and change it to a door and vice versa brick up a door to form a window. If the opening is to be made wider, it will involve a lintle which would require building control inspection.
Can you do anything about the height of the step/threshold in my existing door?
The regulations say the same as or better so we always aim to keep thresholds as low as possible to reduce trip hazards.
Do you do other glass designs aside from the ones in the brochures?
Yes. There are many designs available and we can even get your own design made.
Do you fit sliding patio doors in Norfolk & Suffolk?
Yes as fittings are reasonably universal. You can find our brochure here.
Can I change the colour/letterbox/handles of my door at a later date?
Yes.
Can we have the inside of the door the same colour as the outside?
Yes. Both sides of the door and frame can be any colour you desire.
Is there any mastic visible after completion?
We strive to leave no mastic showing by covering with trim wherever possible, but sometimes a little may be visible in the cill area.
